Sometimes, no matter how well we've packed it, somebody inadvertently damages it in transit. Sometimes, it turns out that you've gotten the wrong item. We understand. We're happy to make things right! Please help us make it easier by following our return policy.
RETURN FOR WRONG ITEM OR NOT SATISFIED: We're confident that you will be thrilled with the quality of our cards and prints, however, if you decide that your purchase simply isn't right, you may return the item within 30 days of receipt. We will cheerfully issue refunds for goods returned in sale-able condition (no returns on DVDs).
Please return the item(s) with care, using the original packing when shipping, if possible. Poorly re-packed items may be destroyed in shipping, possibly resulting in a reduced or refused refund.
Sorry, there are no returns on DVDs. If you have any questions about a particular movie, please contact us before ordering. RETURN FOR DAMAGE IN SHIPPING: All orders are packaged to ensure their safe and sound arrival. If your package is received with obvious external damage, please refuse shipment unopened, citing damage. This will ensure immediate replacement of your order or refund. If, upon opening your package, you find the contents damaged, please keep all of the original packaging and notify us immediately via email ( rparthe@personarecordings.com) or telephone (406-328-7242).
CONTACT INFORMATION TO DISCUSS RETURNS: Phone: 406-328-7242 E-mail: rparthe@personarecordings.com Please be sure to have the following information at hand: (1) order number (2) item description (3) shipping addressee name
After 30 days: Merchandise may be refunded on a case by case basis.
NOTE: Please include a copy of your receipt and a note referring to any communication you have had with us in the return shipment.
Thank you for shopping with us!
We appreciate your business, and we want you to be a lifetime customer!
To contact us about our guarantee or return policy (or to send us a comment), please complete this form:
